AFTER I PLACE MY ORDER, HOW LONG BEFORE I RECEIVE IT?
Your order will be shipped on the same or next business day according to the shipping option that you chose.
WHICH SHIPPING COMPANIES DO YOU USE?
Your products will be shipped UPS either Ground, Next Day, or Second Day whichever method that you choose.
I DO NOT HAVE A CREDIT CARD OR DO NOT WANT TO ORDER ONLINE. HOW DO I ORDER?
Mail orders and Fax orders are accepted. After checking the product online, print out the shipping and information pages. Send them with a personal check that includes the shipping fee. After your check clears the bank, we will ship your products. Allow 14 business days.
HOW DO I TRACK MY PACKAGE?
After your package has been shipped, you will receive an email with the tracking information.
WHAT IS YOUR PHONE NUMBER AND FAX NUMBER?
The phone number is 1 866 497-1822 The Fax number is 1 866 917-3481 You can also reach us by email newsolution10@yahoo.com
HOW SECURE IS YOUR WEBSITE ?
All transactions are protected and secure.
HOW ABOUT MY PRIVACY?
Customer names and information never leave the website. We value your privacy as if it were our own.
WHAT IS YOUR RETURN POLICY?
Products can be returned within 15 days. Please email us to request a Return Merchandise Authorization Number (RMA#) Provide your order invoice number. Along with your original package, manuals, parts, and cover letter include your RMA# and credit card number. For security reasons, your credit card number is not kept on file, and we require it for a refund less shipping charges.
HOW DO YOU HANDLE REPLACING DAMAGED OR DEFECTIVE MERCHANDISE?
Please email us a request for an Exchange Merchandise Authorization Number (EMA#) including your order invoice number. After you receive the EMA#, send the package to us with the
original box and contents, a cover letter, and the EMA#. We will re-ship another product to you.
I HAVE A QUESTION THAT IS NOT INCLUDED HERE.
Please refer to the Phone-Fax-email information in order to ask your question.
